Live Chat Widget

The SendSeven Live Chat widget lets you embed a real-time messaging interface on your website. Visitors can start conversations directly from your site, and your team can respond from the SendSeven dashboard or API.

Prerequisites

• A SendSeven account
• Access to your website's HTML to add the widget script
• A SendSeven API token with widgets:create scope (for API-based setup)

Setup

Dashboard Setup

1. Log in to SendSeven
2. Navigate to Settings > Channels > Live Chat
3. Configure the widget appearance (colors, position, greeting message)
4. Copy the embed code
5. Paste the embed code into your website's HTML, just before the closing </body> tag

Widget Capabilities

Feature	Supported
Text	Yes
Image	Yes
Document	Yes
Audio	Yes
Video	Yes
Buttons	Yes
List messages	Yes
Carousel	No
Reactions	Yes
Read receipts	Yes
Typing indicator	Yes

Responding to Live Chat Messages

Live chat messages appear in the Conversations view alongside messages from other channels. You can respond via the dashboard, mobile app, or API:

curl -X POST "https://api.sendseven.com/api/v1/messages" \
  -H "Authorization: Bearer s7_api_a1b2c3d4e5f6789012345678abcdef00" \
  -H "Content-Type: application/json" \
  -d '{
    "conversation_id": "conv_livechat_001",
    "text": "Hi! Welcome to our site. How can I help you today?",
    "message_type": "text"
  }'

tip

Live chat is the only channel that supports both buttons and list messages alongside the full set of media types. It is the most feature-rich channel for interactive conversations.

Required Scopes

Scope	Purpose
widgets:create	Create and configure chat widgets
widgets:read	View widget configuration
widgets:update	Update widget settings
messages:create	Send messages in live chat conversations

Next Steps

• Send Text Messages -- responding to live chat messages
• Interactive Messages -- buttons and lists in live chat
• Webhook Events -- receive live chat message events