Email

SendSeven supports both conversational email (one-to-one back-and-forth inside a conversation) and bulk email campaigns (newsletters). This page is a quick channel overview and setup summary.

In-depth email documentation

For the full reference — connection types and when to choose which, mailboxes, sending, attachments, opt-in, and unsubscribe handling — see the dedicated Email section.

Prerequisites

• An email connection configured in the SendSeven dashboard
• A SendSeven API token with channels:read and messages:create scopes

Setup

Email is configured in the SendSeven dashboard:

1. Log in to SendSeven.
2. Navigate to Settings > Email Configuration (email is not set up under Settings > Channels).
3. Add a connection and choose the type that fits your use case.

What each connection type can do — and which one to pick for sending campaigns vs. receiving support email — is covered in Integration types & when to choose. Sending connections also require domain verification, described there.

Capabilities

Feature	Supported
Text	Yes
HTML content	Yes
Image (inline)	Yes
Document (attachment)	Yes
Video (inline)	Yes
Buttons	No
List messages	No
Carousel	No
Reactions	No
Read receipts (open tracking)	Yes (campaigns)

Sending a message

Send a conversational email with the unified POST /messages endpoint:

curl -X POST "https://api.sendseven.com/api/v1/messages" \
  -H "Authorization: Bearer s7_api_a1b2c3d4e5f6789012345678abcdef00" \
  -H "Content-Type: application/json" \
  -d '{
    "conversation_id": "conv_email_99",
    "subject": "Your inquiry",
    "text": "Thank you for contacting us. We will respond within 24 hours.",
    "message_type": "text"
  }'

Email requires a subject, sender identities are managed as mailboxes, and attachments follow a specific flow — all covered in the Email section: Sending email, Mailboxes, and Attachments.

Email events

Email produces dedicated webhook events with fields beyond standard message events:

Event	Description
email.received	Inbound email received
email.sent	Outbound email sent
email.delivered	Email delivery confirmed
email.bounced	Email bounced (hard or soft)
email.opened	Email opened by recipient
email.complained	Recipient marked email as spam

See Webhook Events for payload details.

Email campaigns

For bulk newsletters, see the Email Campaigns guide. Opt-in and unsubscribe handling are covered in the Email section under Opt-in and Subscriptions & unsubscribe.

Required scopes

Scope	Purpose
channels:read	View channel details
messages:create	Send email messages
campaigns:create	Create email campaigns
campaigns:read	View campaign analytics

Next steps

• Email section — the full email reference
• Integration types — choose the right connection
• Email Campaigns — bulk email with templates
• Webhook Events — email-specific webhook events