Email Overview
Email on SendSeven serves two distinct jobs, and it helps to decide which one you are building for before you write any code:
- Conversational email (support) — one-to-one, back-and-forth messages that live inside a conversation, just like WhatsApp or Telegram. A customer emails your support address, an agent (or the API) replies, and the whole thread is a conversation.
- Email campaigns (newsletters) — bulk sends to a list of opted-in contacts, built from reusable templates, with open/click analytics and unsubscribe handling.
The same connected email account can power both, but the capabilities of a connection depend on how it is set up (see Integration types). A send-only provider can blast a newsletter but never receive a reply; an IMAP mailbox can hold a support conversation but cannot send a campaign.
The pieces
| Concept | What it is | Page |
|---|---|---|
| Integration / connection | The underlying account or provider that actually sends and/or receives mail (managed, SendGrid, Mailgun, Gmail, SMTP/IMAP, or proxy). Determines what email can do. | Integration types |
| Mailbox | A sender identity — the From address and display name shown to recipients. One connection can have several. | Mailboxes |
| Sending | Composing and replying to conversational email through the API. | Sending email |
| Attachments | Attaching files to an outbound email. | Attachments |
| Opt-in | Getting permission to email a contact, including double opt-in. | Opt-in |
| Subscriptions & unsubscribe | How contacts leave a list, footer/unsubscribe behavior, and the preference center. | Subscriptions |
Where email is set up
Email connections are configured in the SendSeven dashboard under Settings > Email Configuration, not under Settings > Channels. See Integration types for the setup walkthrough and the domain-verification requirements for sending.
Choosing a path
- Building a support inbox where customers email in and you reply? Start with Integration types to pick a receiving-capable connection (Email Proxy or SMTP/IMAP), then Sending email and Attachments.
- Building newsletters? Start with Opt-in and Getting subscribers, then Email Campaigns.
For a quick channel-setup summary, see Channels → Email. This section is the in-depth reference.